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IZA Discussion Paper No. 9012
April 2015
Integrating Mobile Phone Technologies into Labor-Market Intermediation: A Multi-Treatment Experimental Design

published in: IZA Journal of Labor and Development, 2015, 4 (11), 1-26

This study investigates the causal impacts of integrating mobile phone technologies into traditional public labor-market intermediation services on employment outcomes. By providing faster, cheaper and up-to-date information on job vacancies via SMS, mobile phone technologies might affect the rate at which offers arrive as well as the probability of receiving a job offer. We implement a social experiment with multiple treatments that allows us to investigate both the role of information channels (digital versus non-digital) and information sets (restricted [public] versus unrestricted [public/private]). The results show positive and significant short-term effects on employment for public labor-market intermediation. While the impacts from traditional labor-market intermediation are not large enough to be statistically significant, the unrestricted digital treatment group shows statistically significant short-term employment effects. As for potential matching efficiency gains, the results suggest no statistically significant effects associated with either information channels or information sets.

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Mark Fallak
mark.fallak@liser.lu
+352 585-855-526
World of Labour
Olga Nottmeyer
olga.nottmeyer@liser.lu
+352 585-855-501
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Christina Gathmann
christina.gathmann@liser.lu

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