%0 Report
        %A Conrads, Julian
%A Reggiani, Tommaso G.
        %T The Effect of Communication Channels on Promise-Making and Promise-Keeping
        %D 2014
        %8 2014 Oct
        %I Institute of Labor Economics (IZA)
        %C Bonn
        %7 IZA Discussion Paper
        %N 8534
        %U https://www.iza.org/publications/dp8534
        %X This paper investigates the effect of different communication channels on promise-making and promise-keeping in a helping situation. Four treatments differ with respect to the communication channel employed to solicit unincentivized cooperation, i.e., face-to-face, phone call and two different sorts of computer-mediated communication. The less anonymous (face-to-face, phone) the interpersonal interaction is due to the different communication channels, the higher the propensity of an agent to make a promise. Treatment effects, however, vanish if we then look at the actual promise-keeping rates across treatments as more anonymous channels (computer-mediated) do not perform relatively worse than more direct channels.
        %K organizational behavior
%K experimental economics
%K communication
%K promises
%K behavioral ethics