TY  - RPRT
        AU  - Aksoy, Cevat Giray
AU  - Bloom, Nicholas
AU  - Davis, Steven J.
AU  - Marino, Victoria
AU  - Özgüzel, Cem
        TI  - Remote Work, Employee Mix, and Performance
        PY  - 2025/May/
        PB  - Institute of Labor Economics (IZA)
        CY  - Bonn
        T2  - IZA Discussion Paper
        IS  - 17917
        UR  - https://www.iza.org/publications/dp17917
        AB  - We study the shift to fully remote work at a large call center in Turkey, highlighting three findings. First, fully remote work increased the share of women, including married women, rural and smaller-town residents. By accessing groups with traditionally lower labor-force participation the firm was able to increase its share of graduate employees by 14% without raising wages. Second, workforce productivity rose by 10%, reflecting shorter call durations for remote employees. This was facilitated by a quieter home working environment, avoiding the background noise in the office. Third, fully remote employees with initial in-person training saw the higher long-run remote productivity and lower attrition rates. This underscores the advantages of initial in-person onboarding for fully remote employees.
        KW  - productivity
KW  - workforce mix
KW  - remote jobs
KW  - work from home
        ER  -