%0 Report
        %A Aksoy, Cevat Giray
%A Bloom, Nicholas
%A Davis, Steven J.
%A Marino, Victoria
%A Özgüzel, Cem
        %T Remote Work, Employee Mix, and Performance
        %D 2025
        %8 2025 May
        %I Institute of Labor Economics (IZA)
        %C Bonn
        %7 IZA Discussion Paper
        %N 17917
        %U https://www.iza.org/publications/dp17917
        %X We study the shift to fully remote work at a large call center in Turkey, highlighting three findings. First, fully remote work increased the share of women, including married women, rural and smaller-town residents. By accessing groups with traditionally lower labor-force participation the firm was able to increase its share of graduate employees by 14% without raising wages. Second, workforce productivity rose by 10%, reflecting shorter call durations for remote employees. This was facilitated by a quieter home working environment, avoiding the background noise in the office. Third, fully remote employees with initial in-person training saw the higher long-run remote productivity and lower attrition rates. This underscores the advantages of initial in-person onboarding for fully remote employees.
        %K productivity
%K workforce mix
%K remote jobs
%K work from home