@TechReport{iza:izadps:dp17917,
            	author={Aksoy, Cevat Giray and Bloom, Nicholas and Davis, Steven J. and Marino, Victoria and Özgüzel, Cem},
            	title={Remote Work, Employee Mix, and Performance},
            	year={2025},
	month={May},
            	institution={Institute of Labor Economics (IZA)},
            	address={Bonn},
            	type={IZA Discussion Paper},
            	number={17917},
            	url={https://www.iza.org/publications/dp17917},
	abstract={We study the shift to fully remote work at a large call center in Turkey, highlighting three findings. First, fully remote work increased the share of women, including married women, rural and smaller-town residents. By accessing groups with traditionally lower labor-force participation the firm was able to increase its share of graduate employees by 14% without raising wages. Second, workforce productivity rose by 10%, reflecting shorter call durations for remote employees. This was facilitated by a quieter home working environment, avoiding the background noise in the office. Third, fully remote employees with initial in-person training saw the higher long-run remote productivity and lower attrition rates. This underscores the advantages of initial in-person onboarding for fully remote employees.},
	keywords={productivity;workforce mix;remote jobs;work from home},
            }