%0 Report %A Benabou, Roland %A Jaroszewicz, Ania %A Loewenstein, George %T It Hurts to Ask %D 2022 %8 2022 Sep %I Institute of Labor Economics (IZA) %C Bonn %7 IZA Discussion Paper %N 15576 %U https://www.iza.org/publications/dp15576 %X We analyze the offering, asking, and granting of help or other benefits as a three-stage game with bilateral private information between a person in need of help and a potential help-giver. Asking entails the risk of rejection, which can be painful: since unawareness of the need can no longer be an excuse, a refusal reveals that the person in need, or the relationship, is not valued very much. We show that a failure to ask can occur even when most helpers would help if told about the need, and that even though a greater need makes help both more valuable and more likely to be granted, it can reduce the propensity to ask. When potential helpers concerned about the recipient's ask-shyness can make spontaneous offers, this can be a double-edged sword: offering reveals a more caring type and helps solve the failure-to-ask problem, but not offering reveals a not-socaring one, and this itself deters asking. This discouragement effect can also generate a trap where those in need hope for an offer while willing helpers hope for an ask, resulting in significant inefficiencies. %K prosocial %K cooperation %K altruism %K shyness %K respect %K rejection %K asking %K helping %K image %K reputation %K information aversion