TY  - RPRT
        AU  - Conrads, Julian
AU  - Reggiani, Tommaso G.
        TI  - The Effect of Communication Channels on Promise-Making and Promise-Keeping
        PY  - 2014/Oct/
        PB  - Institute of Labor Economics (IZA)
        CY  - Bonn
        T2  - IZA Discussion Paper
        IS  - 8534
        UR  - https://www.iza.org/index.php/publications/dp8534
        AB  - This paper investigates the effect of different communication channels on promise-making and promise-keeping in a helping situation. Four treatments differ with respect to the communication channel employed to solicit unincentivized cooperation, i.e., face-to-face, phone call and two different sorts of computer-mediated communication. The less anonymous (face-to-face, phone) the interpersonal interaction is due to the different communication channels, the higher the propensity of an agent to make a promise. Treatment effects, however, vanish if we then look at the actual promise-keeping rates across treatments as more anonymous channels (computer-mediated) do not perform relatively worse than more direct channels.
        KW  - organizational behavior
KW  - experimental economics
KW  - communication
KW  - promises
KW  - behavioral ethics
        ER  -